FAQs
Welcome to Alexiusd! Below you'll find answers to some of the most commonly asked questions about our products, orders, shipping, returns, and more. If you have any additional questions, feel free to contact us at support@alexiusd.com.
About Our Products
Q: What types of tire inflators do you sell?
A: We specialize in a wide range of portable tire inflators, including models with triple power supply, dual motors, digital displays, LED lights, and both corded and cordless options. Our inflators range in pressure from 100 PSI to 180 PSI.
Q: Are your inflators compatible with all types of vehicles?
A: Most of our inflators are designed for standard car tires, bikes, motorcycles, and other small to medium vehicles. Please check the product description for compatibility details. They are not suitable for heavy-duty vehicles like RVs or trucks unless specifically stated.
Q: Do your products come with safety features?
A: Yes, most of our inflators come with built-in features such as automatic shut-off, overheat protection, LED emergency lighting, and digital pressure gauges to ensure safe and convenient operation.
Order & Payment
Q: How can I place an order?
A: You can place your order directly through our website www.alexiusd.com. Simply select the product, add it to your cart, and proceed to checkout.
Q: What payment methods do you accept?
A: We only accept payment via PayPal.
Q: Will I receive an order confirmation?
A: Yes, once your order is placed, you will receive an email confirmation with your order details and a tracking link once the item ships.
Shipping & Delivery
Q: Where do you ship?
A: We currently ship only within the United States.
Q: Is shipping free?
A: Yes, we offer free standard shipping on all orders across the United States.
Q: How long does delivery take?
A: Standard delivery usually takes 3-5 business days, depending on your location. Tracking information will be provided once your order ships.
Returns & Refunds
Q: What is your return policy?
A: You may return unused products in their original condition within 30 days of delivery. Please contact us at support@alexiusd.com to initiate a return. Return shipping is the responsibility of the customer.
Q: Are there any restocking fees?
A: No, we do not charge restocking fees for returned items.
Q: When will I receive my refund?
A: Once we receive and inspect your returned product, refunds are processed within 2 business days to your original payment method.
Warranty & Support
Q: Do your products come with a warranty?
A: Yes, all our inflators come with a 1-year limited warranty covering manufacturing defects. For warranty claims, please contact support@alexiusd.com with your order number and a description of the issue.
Q: How can I get technical support?
A: Our support team is available Monday to Sunday, 8:00 AM – 6:00 PM CST. Email us at support@alexiusd.com for assistance.